• My Quiz is not recommending any products (or not recommending the products I want it to)

  Please review the Recommendation Algorithm section first and then make sure you have tagged (include / exclude) products to fit with the type of recommendation you have enabled. A couple of other details to consider:

  Make sure the products you are looking to recommend are Active and not in draft format.

  Make sure you have not checked Must include recommendations from this question? unless you have done so for the specific use case discussed in the Recommendation Algorithm section.

  If you are a development store without inventory for your products or have out-of-stock products, enabling Do not recommend out-of-stock products in the Result Page settings will result in the recommendation engine removing variants of products that are out of stock.

  Don’t hesitate to reach out to us if you still have questions.

• I am not seeing recent updates to my Shopify store (product, collection, product tag, other updates) reflected in the quiz builder

  In the normal course, your Shopify store updates join a queue comprising updates made by all merchants using VQB and, during high traffic periods, this process can take several hours to complete. This works for ongoing store updates but can be a frustrating experience while creating a quiz if you are also making changes to your store in real time. To address this, we have added the ability for merchants to manually sync their stores (screenshot below). This feature is only available to stores with up to 500 products. If you have more than 500 products, please email [email protected] and we will try to address this for you as soon as possible.

  

• Can you build me a custom quiz?

  We have built many custom quizzes that involve both custom logic and design at the Personalize and Flywheel subscription levels. In case of custom logic, we ask for a mapping of your questions / answers to products (typically in a spreadsheet format we can share with you) and prefer that the designs are in Figma. Depending on the specifics of the quiz, there may be an additional set up fee. We would be happy to share the breadth of our experience with custom quizzes when you reach out.

• Can I use your app to make recommendations that aren’t product recommendations?

  Yes, there are multiple ways that you don’t have to have product recommendations at the end of the quiz. 1-3 are no-code solutions while 4 requires coding. Each has its merits and limitations.

  1. Dynamic Headings - refer to this article in our knowledge base

  <aside> 💡 You can customize text content on the result page (including URL(s)) based on answers to multiple questions. You cannot use this to create fully custom pages with different images and designs.

  </aside>

  1. Under Logic Jumps, you will see that one of the options is to redirect users to a certain URL if they provide a certain response to a question - refer to the this article in our knowledge base

  <aside> 💡 Use this when you want to redirect the user to a given page based on their response to a single question. There is no limit to how many different pages you redirect them to by adding separate logic jumps.

  </aside>

  1. Tagging your quiz with “Pages” instead of Products or other options. The Result Page here will display one or more links (with thumbnails) and users can click on the links to go to the relevant page.

  <aside> 💡 Use this approach when you want the same algorithm as products to apply to pages. The only drawback to this approach is that users aren’t directly taken to their URL, they get a result page with the URL(s) relevant to them (just like they get product recommendations in a result page).

  </aside>

  1. Custom Recommendation Page (in lieu of the app result page) (refer to this article in our knowledge base). Using URL parameters in conjunction with a Custom Recommendation Page, you can customize the recommendation page in whichever way you like but this approach requires JS and CSS / Liquid coding.

• How can I send product recommendation emails?

  We recommend that clients use their favorite email tools to create on-brand email templates while leveraging quiz data as Visual Quiz Builder integrates with several email tools.

  Under the Convert and Convert Pro Plans, we tag customers with recommended products so those can be used to segment customers in any email tool. You can then create email templates to send emails to each segment.

  Personalize and Flywheel Plan subscribers have access to our extensive integrations with Klaviyo, Omnisend and Shopify Flow. Refer to the section relevant to you under Integrations. We send tags and send events with responses to every question in the quiz that can allow even greater segmentation. Finally, we send recommended products with their images directly to email templates.

  You can also have Visual Quiz Builder send product recommendation emails. Please note that the email template here is not customizable like tools focused on email marketing. If you would like to enable this, proceed to Integrations > VQB > Quiz (Select your quiz from the dropdown) > Enable Email > Save

  

• I have made changes to my quiz and published it but the changes aren’t showing up in the published quiz

  Clear your browser cache or open the quiz in incognito mode and try again. Also, make sure you have followed the steps relevant to publishing your type of quiz as we support many quiz formats.

  <aside> ℹ️ Please refer to the Publishing your Quiz section for a detailed explanation.

  </aside>

• I have published my quiz and I am seeing the quiz in the URL but the quiz is not loading / My quiz has stopped loading

  Make sure the app is properly embedded in your store by following these steps.

  Shopify Theme dashboard --> Customize --> App Embeds --> Visual Quiz Builder

  

  

  

  <aside> ⚠️ For several quiz formats, your quiz will not publish unless you complete the above integration.

  </aside>

• How do I connect Klaviyo to Visual Quiz Builder to send emails and add customers to lists?

  Please refer to the Klaviyo Integration section for a detailed explanation.

• How do I send recommendation emails from Shopify Flow?

  Please refer to the Shopify Integration (Tags / Metafields for segmentation, emails, other use cases) section for a detailed explanation.

• I am not seeing any tags sent to Shopify customers

  Make sure you have given Visual Quiz Builder permission to send tags to Shopify by following Shopify Integration (Tags / Metafields for segmentation, emails, other use cases)

• What apps do you integrate with?

  In addition to our robust integrations with Klaviyo, Omnisend, Shopify, Google Analytics and Facebook / Meta Pixel, we have built custom integrations for analytics tools like Hotjar, email tools like Braze and Privy, language tools like Weglot and Langify, and subscription tools like Recharge.

  For Flywheel plan subscribers, we support building out custom integrations. Don’t hesitate to reach out if you would like to discuss a custom integration and are considering the Flywheel plan.

• I am not seeing any conversion analytics in my Visual Quiz Builder dashboard

  Be sure to install the checkout script by following the instructions provided in your dashboard. Copy the code provided in Integration > Shopify > Track quiz conversions and copy it to the checkout section of your Shopify store per the illustration below.

  

• Can I create lookalike audiences in Meta/Facebook based on quiz taker responses?

  Absolutely. You can leverage our robust integration with Meta / Facebook Pixel to receive quiz events and set up lookalike audiences in Meta / Facebook. The Meta / Facebook Pixel integration is available to Personalize and Flywheel clients, and is automatic as long as Meta / Facebook Pixel is integrated with your Shopify store. Please review this video to see how Visual Quiz Builder’s integration with Meta / Facebook Pixel works and how to create lookalike audiences.

• Can I style the quiz on my own with code?

  Yes, you can style the quiz with your own styling options.

<aside> ℹ️

Please refer to Preview Tab: Custom Extra CSS Classes section for a detailed explanation.

</aside>

• Can a visitor to my site see my quiz in different languages depending on the language selected?

  Yes. Please follow these steps:

  1. Create a separate quiz for each language. This is really straightforward with our translate feature once you create a quiz in your primary language.

     

  2. If your site has different pages for different languages, link the corresponding language quiz to the right pages / buttons like you would for any quiz. Review Publishing your Quiz if you have any questions on this process.

  3. If you use Shopify Locale to translate store content, you can add the following code snippet to the page where the quiz is being rendered. The quiz numbers and the languages in the code below are only examples and should be appropriately changed for your store. The quiz numbers are always 4 digits and can be found in the URL when you are working on a quiz in the Visual Quiz Builder dashboard.

     The following code is for all type of quizzes except iframe quizzes:

     <script>
       function translateQuiz(){
         var lang = window.Shopify.locale || "fr";
         var quiz = {
         en: 11941,
         fr: 11466,
         de: 11942
       }
       var currentQuiz = quiz[lang] || quiz.fr;
       var $quiz = document.createElement("askwhai-quiz-root")
       $quiz.setAttribute("mode", "embed")
       $quiz.setAttribute("quiz", currentQuiz)
       const rootInterval = setInterval(function() {
       const shadowRoot = document.querySelector('askwhai-quiz');
       if (shadowRoot != null ) {
         var root = shadowRoot.shadowRoot.querySelector('#askwhai-root');
         root.parentNode.replaceChild($quiz, root); 
         clearRootInterval();
       }
       }, 100);
       function clearRootInterval() {
         clearInterval(rootInterval)
       }
       }
       translateQuiz();
     </script>
     

     Add the following code if you are using iframe quizzes:

     <script>
       function updateQuizParameter(newQuizValue) {
         const iframe = document.getElementById('myIframe');
         const currentSrc = iframe.src;
         const url = new URL(currentSrc);
         
         url.searchParams.set('quiz', newQuizValue);
         
         iframe.src = url.toString();
       }
     
       const locale = window.Shopify.locale || 'en';
       const quiz = {
     	en: 11970,  
     	de: 11992
       };
       const newQuizValue = quiz[locale];
     </script>
     

• How do I add the quiz to the navigation menu of the website?

  From your theme, go to Navigation and find your main menu. Add a new menu item:

Type in the title you’d like to display in your menu (i.e. “Take our Quiz”) and paste your unique quiz hash into the “link” field.